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Refund and Return Policy

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Last Updated: July 11, 2025

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At Patrona Coastal Café, we strive to provide you with the highest quality coffee, apparel, and gift items to enhance your Florida waterfront experience. We want you to be delighted with your purchase, whether you're savoring our fresh-roasted organic Guatemalan coffee or sporting our coastal apparel. If something isn’t quite right, please review our Refund and Return Policy below to understand your options.

 

1. General Policy

We aim to ensure your satisfaction with every purchase made at Patrona Coastal Café, whether in-store at our St. Petersburg, FL location or online at www.patronacoastalcafe.com. This policy outlines the conditions for returns and refunds for our products, including coffee, merchandise, and gift cards. All returns and refunds are subject to applicable U.S. and Florida consumer protection laws.

2. In-Store Purchases

Food and Beverage

ItemsDue to health and safety regulations, food and beverage items (e.g., coffee, espresso, prepared meals) purchased in-store are non-returnable and non-refundable, except in cases of:

  • Product Defect or Error: If the item is defective (e.g., spoiled or contaminated) or incorrect (e.g., wrong order), please contact us within 24 hours of purchase at coastal@patronacoastalcafe.com or call our café at (727) 353-0636. We’ll promptly address the issue with a replacement or refund to your original payment method, at our discretion.

  • Processing Time: Approved refunds will be processed within 5-7 business days to your original payment method.

Merchandise and Gift Cards

  • Apparel and Accessories: Unworn, unused items in their original condition with tags and packaging may be returned within 14 days of purchase for a refund or exchange, provided you present the original receipt or proof of purchase. Return shipping costs (if applicable) are the customer’s responsibility unless the item is defective or incorrect.

  • Gift Cards: Gift cards purchased in-store are non-refundable, per our policy, and can only be redeemed at Patrona Coastal Café in St. Petersburg, FL. They are not valid for online purchases.

  • Defective or Incorrect Items: If an item is damaged, defective, or not as described, contact us within 7 days of purchase at info@patronacoastalcafe.com with your order details and photos of the issue. We’ll provide a prepaid return label and process a refund or replacement upon inspection.

3. Online Purchases

Coffee and Merchandise

  • Return Period: Items purchased online (e.g., fresh-roasted coffee, apparel) may be returned within 14 days of delivery, provided they are unused, unopened (for coffee), and in their original packaging with proof of purchase.

  • Process: To initiate a return, email coastal@patronacoastalcafe.com with your order number, purchase date, and reason for return. Upon approval, we’ll provide a return shipping label. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  • Refund Processing: Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 7-10 business days. Original shipping fees are non-refundable unless the return is due to our error.

  • Non-Returnable Items: Opened coffee bags, used apparel, or items damaged after delivery are not eligible for return unless defective.

Digital Products and Gift Cards

  • Gift Cards: Online-purchased gift cards are non-refundable and can only be redeemed in-store at Patrona Coastal Café.

  • Digital Products: Any digital products (e.g., downloadable content, if offered) are non-refundable unless they fail to function as described. Contact us within 7 days of purchase for assistance.

4. Exceptions and Special Cases

  • Non-Returnable Items: The following are not eligible for return or refund unless defective or incorrect:

    • Food and beverage items (except as noted above).

    • Personalized or custom items.

    • Promotional items marked as non-returnable at purchase.

  • Buyer’s Remorse: Returns due to a change of mind are not accepted unless the item meets the above conditions for unused, unopened products.

  • Damaged or Lost Shipments: If your online order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date with your order details. We’ll work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

5. How to Request a Refund or Return

  • In-Store: Bring the item and receipt to Patrona Coastal Café, 13090 Gandy Blvd N, St. Petersburg, FL 33702, within the eligible return period.

  • Online: Email info@patronacoastalcafe.com with your order number, purchase date, and reason for return. We’ll respond within 48 hours with instructions.

  • Documentation: For defective or incorrect items, please include photos and a detailed description to expedite processing.

6. Contact Us

If you have questions about our Refund and Return Policy or need assistance, we’re here to help! Reach out to us:

 

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Thank you for choosing Patrona Coastal Café—we look forward to serving you!

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